Privacy Policy for MyBharatNet FTTH Services and MyTV IPTV Application

Effective Date: 12-11-2025

This Privacy Policy describes how MyBharatNet FTTH Services (“FTTH Services”) and MyTV IPTV Application (“MyTV”, “App”, “Service”, “we”, “our”, or “us”) collect, use, store, and process your information. Both services operate under the same core privacy principles, but the nature of collected information and its use may differ based on the specific service you use.

By using either MyBharatNet FTTH Services or the MyTV IPTV Application, you agree to the practices described in this Privacy Policy.

1. Services Covered Under This Privacy Policy

A. MyBharatNet FTTH Services

MyBharatNet FTTH Services refers to broadband, internet, and connectivity services provided to customers through Fiber-to-the-Home (FTTH) networks.

B. MyTV IPTV Application

MyTV is an IPTV application that delivers live TV, video-on-demand, and digital streaming content over broadband or FTTH connections, accessible through smart TVs, set-top boxes, mobile devices, or web interfaces.

This Privacy Policy applies to users of one or both of these services, collectively referred to as the “Services”.

2. Information We Collect

A. Personal Information (Applicable to Both Services)

We may collect personal details provided by you during registration, subscription, or through forms such as the Customer Application Form (CAF), including:

Name, age, gender
Email address, phone number, postal address
Account credentials (such as username and password)
Billing and payment details
KYC and identity verification information (where required under applicable laws and telecom regulations)

All personal information is stored in a secure location, accessible only by designated and authorized staff, and used solely for the purposes for which it is provided or as required by law.

B. Information Specific to MyBharatNet FTTH Services

1. Network & Connectivity Information

In the course of providing FTTH services, we may collect:

IP addresses and connection/session logs
Device MAC addresses and network identifiers
Data usage statistics and bandwidth consumption
Service usage patterns related to your broadband connection
Details of Customer Premises Equipment (CPE), such as ONT/Router status and configuration

2. Compliance-Related Information

FTTH services may require the collection and retention of certain information as mandated by:

Department of Telecommunications (DoT)
Telecom Regulatory Authority of India (TRAI)
Law Enforcement Agencies (LEAs) and other Government bodies

This may include identity and address verification, usage logs, and metadata retention for specific durations prescribed under applicable law.

C. Information Specific to MyTV IPTV Application

1. App Usage & Analytics

When you use the MyTV app, we may automatically collect certain information, including:

Device type, operating system, and app version
IP address and general (non-precise) location information
Viewing patterns and watch history (for content recommendations and analytics)
Application logs, crash reports, and performance-related metrics
Login timestamps and user preference settings

2. Non-Personal & Technical Data

Non-personal information is defined as any data that does not personally identify you and may include:

Unique system or hardware identifiers
System or application software information
Peripheral or device configuration details

Any non-personal information, when combined with personal information, shall be treated as personal information.

D. Location Data (Primarily for MyTV App)

The MyTV App and associated portals may access, collect, and analyze information related to your location on a regular basis through Wi-Fi signals, GPS, or other location technologies for the performance and improvement of services offered.

In order to collect geo-location information, the location settings must be enabled on your device. The App may request that you enable location settings to provide certain features or improve service quality.

Except where specific services requested by you require or involve personal identification, the App and portals collect location data anonymously and in a form that does not personally identify you.

By using the App and related portals, you agree and consent to the transmission, collection, maintenance, processing, and use of your location data and queries to provide and improve the services.

3. How We Use Your Information

We use the information collected for various purposes, including but not limited to:

Providing, operating, and maintaining MyBharatNet FTTH and MyTV IPTV services
Setting up and managing customer accounts and subscriptions
Processing payments and handling billing-related matters
Personalizing your experience, including content recommendations on MyTV
Improving the design, functionality, performance, and content of our services
Responding to customer support queries and technical issues
Ensuring compliance with legal, regulatory, and security requirements
Preventing, detecting, and investigating fraud, misuse, or security incidents

4. Disclosure and Transfer of Information to Third Parties

A. General

Personal information will not be released to third parties except to further the purpose for which you provide the information or as otherwise described in this Privacy Policy. Under no circumstances will we sell your personal information to anyone.

We may share information with:

Trusted service providers who assist us in operating, maintaining, or improving our services (e.g., billing, analytics, customer support, hosting, and infrastructure providers)
Partners or vendors strictly for the purpose of service delivery, under confidentiality obligations

B. Government Agencies and Law Enforcement

We may share your personal information, without your prior consent, with Government agencies or other authorized Law Enforcement Agencies (LEAs) mandated under law to obtain such information. This may be for:

Verification of identity
Prevention, detection, investigation, and prosecution of cyber incidents or other offences
Maintaining national security or complying with statutory obligations

5. Data Security

We use industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These may include:

Encryption where appropriate
Secure servers and controlled access mechanisms
Internal access controls and data minimization
Regular security audits and monitoring

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You may have the following rights, subject to applicable laws and regulations:

To access and review the personal information we hold about you
To request corrections or updates to inaccurate or incomplete information
To request deletion of your information, where legally permissible and not in conflict with mandatory retention requirements (such as those under telecom regulations)
To opt out of non-essential marketing or promotional communications

To exercise any of these rights or raise privacy-related concerns, you may contact us at: info@mybharatnet.com.

7. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will take steps to delete it as soon as reasonably possible.

8. Retention of Information

A. MyBharatNet FTTH Services

Certain information, such as CAF details, identity documents, and usage logs, may be retained for periods mandated by Department of Telecommunications (DoT), TRAI, or other applicable regulations. Retention periods may vary depending on the type of data and legal requirements.

B. MyTV IPTV Services

Usage information, viewing history, and analytics data related to MyTV are retained for as long as necessary to provide services, improve performance, comply with legal obligations, or resolve disputes, after which it may be anonymized or securely deleted.

9. Third-Party Services and Links

The MyTV application and related portals may contain links to or integrations with third-party websites, applications, or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party services you access.

In the case of FTTH services, network infrastructure may interface with lawful interception or monitoring systems as required under Indian telecom regulations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time based on business, legal, or regulatory requirements. Any modifications will be updated online, and where feasible, we will make reasonable efforts to communicate significant changes to you.

You are encouraged to periodically review this page to stay informed about how we protect your information. Your continued use of the Services after any modifications shall be deemed as your acceptance of the updated Privacy Policy.

11. Queries and Complaints

We are committed to protecting your personal information and addressing any concerns you may have regarding privacy or data protection. If you have any queries, complaints, or feedback related to this Privacy Policy or our data practices, you may contact us at:

Email: info@mybharatnet.com
Company: MYBHARAT NET PRIVATE LIMITED
Address: MyBharatNet, F2, First Floor, Eternity Commercial Premises Teen Haath Naka, LBS Road, Thane West- 400604

12. Governing Law and Jurisdiction

This Privacy Policy is governed by and operated in accordance with the laws of India. If any of the parties wish to seek legal recourse in connection with this Privacy Policy or the Services, they may do so by using the courts of law in Thane, Maharashtra, which shall have exclusive jurisdiction.